IndiGo Flight Chaos: Sonu Sood, Vir Das Urge Passengers NOT To Disrespect Ground Staff; Say, “They’re Helpless”

Over the past four days, more than 1,000 IndiGo flights have been cancelled, causing widespread chaos at airports across the country, including Delhi, Hyderabad, and Bengaluru. Frustrated passengers have shared videos of their anger and impatience directed at ground staff. In response to the turmoil, actors Sonu Sood and Vir Das have appealed to the public, urging travellers not to vent their frustration on airline frontline employees.

Sonu Sood, Vir Das Urge Passengers NOT To Disrespect Ground Staff

The wave of cancellations has left many passengers stranded for hours, with delays and disruptions causing significant inconvenience.

Sonu Sood

Sonu Sood also shared a heartfelt message via social media, posting a video message appealing for patience. He reminded passengers that ground staff are helpless in such situations and asked everyone to be kind. Sharing the video, Sonu wrote, “A delayed flight is frustrating, but remember the faces trying to fix it. Please be nice and humble to the IndiGo staff; they are carrying the weight of cancellations too. Let’s support them.”

"A delayed flight is frustrating, but remember the faces trying to fix it. Please be nice and humble to the IndiGo staff; they are carrying the weight of cancellations too. Let’s support them." @IndiGo6E pic.twitter.com/rd3ciyekcS

— sonu sood (@SonuSood) December 6, 2025

In the video, Sonu said, “My family was among those facing delays and long waits at the airport—over 4 to 5 hours for their flight. I know many meetings were canceled, and people couldn’t attend important events… Everyone is upset and frustrated. But think about the ground staff—they are helpless. They only pass on the messages they receive. So why react harshly to them? It’s our responsibility to support them during this tough time, not lash out because they are powerless.”

Vir Das

On Saturday, Vir Das took to X (formerly Twitter) to address the situation, urging travellers to show understanding towards ground staff. He suggested that senior management, including CEOs and VPs, should step in and take shifts at the airports to directly address passenger concerns instead of leaving overwhelmed junior employees and crew members to handle angry crowds.

The decent thing to do? The entire senior management of Indigo should be made to take shifts at the airport and stand there. From CEOs to VPs and such. The decision makers. Instead of the terrified junior employees with no power, cabin crew, and ground staff, who have been left…

— Vir Das (@thevirdas) December 6, 2025

“The decent thing to do? The entire senior management of Indigo should be made to take shifts at the airport and stand there. From CEOs to VPs and such. The decision makers. Instead of the terrified junior employees with no power, cabin crew, and ground staff, who have been left to deal with the yelling and screaming,” he wrote.

What’s Behind The IndiGo Flight Disruptions?

IndiGo has described the current situation as an “operational crisis,” with over 1,000 cancellations in a single day last Friday. The airline has been grappling with unexpected operational challenges, citing minor technical glitches, winter schedule adjustments, and weather conditions as contributing factors.

The airline issued an apology to passengers via social media, acknowledging the inconvenience caused. “While this will not be resolved overnight, we assure you that we are doing everything possible to restore normalcy. We appreciate your patience and understanding,” IndiGo stated. The airline announced a “full waiver” on cancellations and rescheduling requests for bookings made between December 5, 2025, and December 15, 2025, to assist affected travellers.

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Akankshya Mukherjee

Akankshya Mukherjee is a dynamic and ambitious individual poised to make waves in the realm of Media and Communication. With a passion for creativity and a drive to contribute to forward-thinking organizations, Akankshya embodies adaptability and a hunger for learning. Having already garnered experience through involvement in various organizations, she has honed the skill of quickly adapting to new environments and challenges. She sees each opportunity as a chance for personal and professional growth, eagerly embracing roles in communications and content writing.